AI Inquiry Triage: Read, Sort, and Route Every Incoming Email

Problem

A busy shared inbox is where good inquiries go to die. Everything lands in one pile, someone has to read each message, guess how urgent it is, figure out which team owns it, and forward it on. It is slow, it gets missed, and the important ones do not always get spotted first.

Approach

I built this in Make so every incoming email gets read and sorted the moment it arrives.

It watches the inbox, and each new email goes to Gemini to be read and classified. The AI works out what the message is about and how urgent it is. That result gets parsed into clean data the rest of the workflow can act on.

Solution

Once an email is understood, the automation handles the busywork on its own. It logs the inquiry to a Google Sheet so there is a running record, drafts a reply in Gmail so a response is ready to review instead of written from scratch, and posts a note to Slack so the team sees it right away.

Then it routes. A router with a set of priority and team filters sends each email where it belongs: high priority and urgent first, then executive, and on to the right department, whether that is the academy, coaching, events, marketing, podcast and media, programs, or support. Each message gets moved to the correct place automatically, so the right person finds it instead of digging through a shared pile.

Result

The inbox sorts itself. Every email gets read, logged, and routed in seconds, with a draft reply already waiting and the team pinged on Slack. Urgent inquiries rise to the top instead of getting buried, and each team only sees what is actually theirs. Less time triaging, faster responses, and nothing slipping through the cracks.